SAP Knowledge Base Article - Public

3113186 - Email notification contains incorrect manager's name

Symptom

The hiring manager or onboarding participant receives an email with the previous manager's name when the new hire activity is reassigned before the signature step

 

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. In OS Signature Step, before the new hire completes the signing, reassign the activity to another manager
  2. The mail is triggered to the newly assigned manager
  3. But After reassigning, the body of the mails sent to the newly assigned manager addresses the old assignee

Resolution

Product Engineering is working to correct this issue under ONB-31879

Keywords

ONB-31879, KI2111, mail notification, incorrect, wrong, new, assign, manager, previous, before , KBA , LOD-SF-OBX-EML , Notifications , Known Error

Product

SAP SuccessFactors Onboarding all versions