SAP Knowledge Base Article - Public

3113103 - Inline Images are Not Seen on Ticket's Attachments Tab

Symptom

You received an email on your system with Inline Images and noticed they are not seen on the Attachments tab of the Ticket.

Environment

SAP Cloud for Customer

Cause

Inline Images are not seen as attachments on the Tickets.

Resolution

This is the expected system behavior, if you need to see the file as an attachment, you can navigate to the email activity created, using the View Details feature.

Keywords

mail ; email ; e-mail ; interactions ; timeline ; attachments ; mime type , KBA , LOD-CRM-SRP-INT , Ticket Interactions , LOD-CRM-SC-EML , Email , How To

Product

SAP Cloud for Customer core applications all versions