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3112074 - Tomcat and SIA are not starting or responding after an upgrade [cannot load hsdis-amd64.dll]

Symptom

After an upgrade from BI 4.2 SP06 to BI 4.3 SP01 patch 600

  • SIA is not starting.
  • Tomcat is not responding. Although Tomcat shows as running but is not responding after install finishes.
  • Tomcat work folder is not getting generated.
  • The sizes of either of sapjvm bin folder, tomcat bin folder and lib folder are different when compared to a working server.
  • Tomcat is not responding (part of original issue) and this is being looked into.
  • This error is seen in the BI 4.x install logs (setupengine.log) and tomcat stderr logs as well

    14:44:52.796 Error occurred during initialization of VM
    java/lang/NoClassDefFoundError: java/lang/Object
    [Last 4000 events in the event buffer]
      <thread>                      <time>  <id>          <description>
     10464                            0.02  0x0000000b    Loaded dll "<INSTALL_DIR>\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\jre\bin\zip.dll" [0x00007ffb71c80000]
     10464                            0.02  0x0000000a    Loaded dll "<INSTALL_DIR>\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\jre\bin\zip.dll" [0x00007ffb71c80000]
     10464                            0.01  0x00000009    Protecting memory with PAGE_READWRITE | PAGE_GUARD [0x0000005cc5240000,0x0000005cc5244000]
     10464                            0.01  0x00000008    Creating red and yellow zone [0x0000005cc5240000,0x0000005cc5244000]
     10464                            0.01  0x00000007    Attempt to load dll "hsdis-amd64.dll" failed (126)
     10464                            0.01  0x00000006    Attempt to load dll "<INSTALL_DIR>\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\jre\bin\server\hsdis-amd64.dll" failed (126)
     10464                            0.01  0x00000005    Attempt to load dll "<INSTALL_DIR>\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\jre\bin\server\hhsdis-amd64.dll" failed (126)
     10464                            0.01  0x00000004    Attempt to load dll "<INSTALL_DIR>\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\jre\bin\server\hsdis-amd64.dll" failed (126)
     10464                            0.01  0x00000003    Loaded dll "<INSTALL_DIR>\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\jre\bin\jdwp.dll" [0x00007ffb6ee30000]
     10464                            0.01  0x00000002    Loaded dll "<INSTALL_DIR>\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\jre\bin\java.dll" [0x00007ffb6f5d0000]
     10464                            0.00  0x00000001    Loaded dll "<INSTALL_DIR>\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\jre\bin\verify.dll" [0x00007ffb71ca0000]
    Ant return code: 1

  • The symptoms are also similar to kba 2621159 - Tomcat not getting started after update  - but applying this KBA was not enough.
  • Other symptoms such as APS servers failing after installation are seen as per KBA 2500156  and 2312254 


Read more...

Environment

SAP BusinessObjects BI Platform 4.1/4.2/4.3
All supported Operating systems (Windows/linux)
Tomcat 8.0/8.5/9.0 

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

cannot load hsdis-amd64.dll zip.dll , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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