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3112034 - Error: 'The Relational Connection could not be found on the server. - [CRC00000338]' when opening a report in Crystal Reports for Enterprise

Symptom

  • Unable to open report.
  • Error: 'The Relational Connection could not be found...'
  • Crystal Reports for Enterprise crash when opening promoted reports.
  • When attempting to open a report using a Relational Connection, Crystal Reports for Enterprise crash with the error:
         
    "There was a problem accessing the Relational Connection on SAP BusinessObjects Business Intelligence platform. Please check with your System Administrator that the connection is correctly configured.  The Relational Connection could not be found on the server. - [CRC00000338]"
     


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Environment

  • SAP Crystal Reports for Enterprise 4.1
  • SAP Crystal Reports for Enterprise 4.2
  • SAP Crystal Reports for Enterprise 4.3
       
  • SAP BusinessObjects Business Intelligence platform 4.1
  • SAP BusinessObjects Business Intelligence platform 4.2
  • SAP BusinessObjects Business Intelligence platform 4.3

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

CR4E, CRFE, CR for Ent, CR for Enterprise , KBA , BI-RA-CRE , Crystal Reports for Enterprise , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , Problem

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