SAP Knowledge Base Article - Public

3111846 - [Onboarding] Candidate not appearing in ONB Dashboard post 2111 release

Symptom

The candidates for whom the Onboarding was initiated via RCM , are not available in the Onboarding Dashboard.

Environment

SAP Successfactors Onboarding

Reproducing the Issue

  1. Initiate ONB from RCM
  2. Candidate doesn't appear on dashboard

Cause

From b2111, Event Reason is now mandatory those customers who do NOT have it mapped will need to have it mapped going forward.  

Resolution

Work-around :

Pass comp info event reason from RCM either via suite tool or via On-Save rules

@SupportEngineer - kindly check logs in internal memo for reported candidate to confirm it fall under this category.

Keywords

ONB, RCM, EC, event-reason, candidate, missing, initiate, KI2111, ki2111 , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Known Error

Product

SAP SuccessFactors Onboarding 2111