SAP Knowledge Base Article - Public

3110733 - "Create correspondence" option missing in Display Customer Balances(F0703A) app

Symptom

In Display Customer Balances(F0703A) app, "Create correspondence" option missing from the balances screen but it exists (see below picture) in Display Customer Balances - Deprecated(F0703) app.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

S/4HANA Cloud

Reproducing the Issue

Click on new Display Customer Balances(F0703A) app and check for the option "Create correspondence" in the balances screen.

Cause

From 2111 release, the "Create correspondence" is not part of balances screen of Display Customer Balances app.

Resolution

You can create correspondence using below apps.

  1. Create Correspondence (Version 2) - F0744A - https://fioriappslibrary.hana.ondemand.com/sap/fix/externalViewer/#/detail/Apps('F0744A')
  2. Manage Customer Line Items - F0711 - https://fioriappslibrary.hana.ondemand.com/sap/fix/externalViewer/#/detail/Apps('F0711') . This app can be navigated from "Display customer balances" as well by drilldown into the balances.

Keywords

F0703, F0703A, S4_PC, FI-FIO-AR, Create correspondence, Display Customer Balances, deprecated, Manage Customer Line Items , KBA , FI-FIO-AR , Fiori UI for Accounts Receivable , Problem

Product

SAP S/4HANA Cloud all versions