SAP Knowledge Base Article - Public

3110470 - Unable to overlap demands in Resource Scheduler while using the Auto-Dispatch feature

Symptom

  • Your business requires the use of the "Auto Dispatch" feature in the Resource Scheduler
  • Your business also requires the ability to add multiple demands for the same SE for the same time slot
  • The problem is that the UI prevents the data from saving when there are overlaps 

Environment

  • SAP Service Cloud 
  • C4C CORE 2108 / 804

Reproducing the Issue

Use the Auto Dispatch scheduling method to create automatic scheduling in the system.

Cause

System is working as designed

Resolution

  • Auto dispatch feature looks for free slot of the employees of the service team.
    • If there is no free slot, appropriate message will be raised, for example, ."..there are no available slot for this time..."
    • The above is the expected behavior
  • There are presently no Badi (User exits) to suppress the message, which prevents the demain from saving
  • To assign demands to same slot, customer has to assign it manually
  • If you feel this would be a good feature to have in furture releases, then please submit a request via the SAP Customer Influence Program per KBA 2531650

See Also

  • 2531650 - New Customer Request for Additional Feature or Function in SAP standard software
  • 2604508 - Overlapping Assignments in Resource Scheduler

Keywords

Demand, Resource Scheduler, Overlapp, Time Slots, , KBA , LOD-CRM-RES , Resource Scheduling , Problem

Product

SAP Cloud for Customer core applications 2105 ; SAP Cloud for Customer core applications 2108 ; SAP Cloud for Customer core applications 2111