SAP Knowledge Base Article - Public

3110405 - Header disappears in LMS after running a search after 2111 Release : 2H 2021 Bizx/LMS

Symptom

After (b2111) Bizx Release, two issues occurring with header & footer:

  • Header disappears when an Admin navigates to LMS and the New Fiori header disappears in LMS after running a Search.
  • Footer disappears where the Save button would be present making changes on screens like editing items or assignment profiles.

Environment

SAP SuccessFactors Learning


Reproducing the Issue

Header:

  1. To replicate this issue, go to LMS as an admin and search for Items or People without defining any criteria.
  2. Once the results are being shown, the header disappears.

Footer:

  1. Navigate to any item or assignment profile and edit to make some change.
  2. Note the footer save/cancel buttons do not appear.

Cause

Changes to the HXM Core/Platform (BizX) Fiori UI caused a logical error in the calculation of the height in learning.

Resolution

Resolved via LRN-119608 and patched to b2105p28 (29-Oct-21) via PTCH-37064.
Note if your LMS tenant is not on preview, but your bizx is on preview, you may use the tab key to make the header or footer appear as workaround until the LMS tenant is on same bizx version, see 'See Also' section below.

See Also

It is best practice to have your products be on the same release cycle. There are two options to consider:

  1. 2115525 - SuccessFactors Customer Service Request: Test - Preview Migration FAQ Migration of your BizX environment to a preview stack if the issue is your BizX is on a lower version currently than your LMS
  2. Reach out to SAP Professional Services or a Partner to update and modify your integration

Keywords

INC1128352, LMS, Release, VSaas, Validated, Save, Button, item, SF, Bizx, header, footer, save, button, cancel, tab, LRN-119608, ptch-37064,  , KBA , LOD-SF-LMS-INT , Integrations with BizX , Bug Filed

Product

SAP SuccessFactors Learning 2105 ; SAP SuccessFactors Learning 2111