SAP Knowledge Base Article - Preview

3109685 - Error: Loading incident information failed! - SAP ONE Support Launchpad

Symptom

  • Unable to open an incident
  • Unable to send an incident
  • Edit incident failed
  • Trying to send an incident or draft incident to SAP and receive the following error:
    • HTTP request failed (400 Bad Request)
    • Loading incident information failed!

Loading incident information failed.png

  • I can see incidents in the list, but when trying to open one getting error: Loading incident information failed!

Loading incident information failed.png


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Environment

SAP ONE Support Launchpad

Keywords

error pop up, error message, not able to send an incident, edit incident failed, not able to send a draft, Loading incident information failed, http request failed, 400 Bad Request , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-IBX , Service Channel (Inbox) , Problem

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