SAP Knowledge Base Article - Public

3108955 - Unable to retrieve data from the data source." Error: [Destination host is unreachable!] in SAP Analytics Cloud (SAC)

Symptom

  • While refreshing SAC story error returns: "Unable to retrieve data from the data source." Error: [Destination host is unreachable!] in SAP Analytics Cloud (SAC).
  • This affected all the stories based on Live data Connection to SAP Data Warehouse Cloud (DWC).

Environment

  • SAP Analytics Cloud (Enterprise) 2021.14.15
  • SAP Data Warehouse Cloud

Reproducing the Issue

  1. Login to SAC.
  2. Open and refresh the story => "Unable to retrieve data from the data source." Error: [Destination host is unreachable!]

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped
, KBA , LOD-ANA-LDC , SAC Live Data Connection , Problem

Product

SAP Analytics Cloud 1.0