SAP Knowledge Base Article - Public

3108733 - Internal Candidate receiving an application error while applying to a Job - Recruiting Management

Symptom

When an Internal Candidate tries to apply to any Requisition, system returns an application error with the following message: 

"errorId=null, timestamp=null, errorMessage=Error, server=****, versionInfo=Release**Server**Timestamp**"


"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management 

Reproducing the Issue

  1. An Internal Candidate opens the Internal Careers site and tries to apply for a Requisition; 
  2. After clicking on "Apply", system returns an error with the message:
    errorId=null, timestamp=null, errorMessage=Error, server=****, versionInfo=Release**Server**Timestamp**

Cause

One possible cause for the issue is that there is one document attached within the Candidate Profile which format saved isn't supported. For example, uploading a Resume/CV file using the extension "DOCM"  instead of a PDF, DOCX, or any other supported.

To confirm all types of files that are supported per attachment field, review KBA 2363852 - What kind of attachment fields can be used in Candidate Profile and / or Application? - Recruiting Management

Resolution

While the attached document is in an invalid format, system won't allow the applicant to proceed, being necessary to remove the file, adjust the extension and upload it again. Using the correct format for the document attached will enable the Candidate to apply without errors.

See Also

KBA 2363852 - What kind of attachment fields can be used in Candidate Profile and / or Application? - Recruiting Management

Keywords

errorId=null, timestamp=null, errorMessage=Error, server=, versionInfo=, application error, internal candidate, internal applicant, internal careers, apply, unable to apply , KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions

Attachments

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