SAP Knowledge Base Article - Preview

3108220 - How to Track Which Incident Template was Used in Incident Creation

Symptom

The template used in incident creation is not documented in the "Related Transactions" assignment block of the incident. 


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager all versions

Keywords

solman, document flow, document, itsm, incident, template, related transactions, track, follow-up, it service management, smin, smit,  , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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