You are searching for data within the Global Search, but it does not provide you any result.
SAP Cloud for Customer
Reproducing the Issue
- Go to the Home Page.
- Filter by < XYZ > (i.e. Ticket or Opportunity) within the Global Search.
- You can see that it brings no results.
The Beta release of the Global Search feature requires at least one Add-On solution (e.g. Intelligent Sales Execution, Agent Console, etc.) to be enable in our SAP Sales CLoud or SAP Service Cloud tenant.
- Only if you have a Sales Add-On enabled, searching will be possible for Opportunities, Individual Customer and Accounts.
- Only if you have a Service Add-On enabled, searching will possible for Tickets, Individual Customer and Accounts.
Whenever one of these Add-Ons is not enabled, then you are not able to search for the the objects associated to this Add-On.
You would need to aquire the missing Sales or Service Add-On in order to use the Global Search for those objects where the search isn't working. To aquire a Sales or Service Add-On, you would need to get in contact with your SAP Contact.
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