SAP Knowledge Base Article - Public

3107481 - Story report schedule failed and unable to fetch prompt - People Analytics

Symptom

  • The schedule of a recent imported Story report is failing with "Report generation failed" error message in My Jobs page
  • "Unable to fetch the prompt information" error message is displayed trying to create a new schedule for a recent imported Story report

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Import a Story report in Report Center
  2. Under Action click on New Schedule
  3. If the report has a date prompt, the error message "Unable to fetch the prompt information" is displayed
  4. If the report does not have a date prompt, the schedule can be submitted, but it will fail

Cause

Story Schedule is failing for new imported reports.

Resolution

Engineering team is working on the resolution of this issue.

As a workaround, please open the Story report (either Run or Edit action) prior to creating a new Schedule in Report Center.

Keywords

Story report schedule failed unable to fetch prompt Stories People Analytics SAC , KBA , LOD-SF-ANA-SAC , People Analytics (Analytics Cloud for SF) , Known Error

Product

SAP SuccessFactors HXM Suite all versions