SAP Knowledge Base Article - Public

3107456 - Country option in Corporate Structure does not reflect the new country added in the Data lists in Onboarding 1.0

Symptom

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

  • A new country was added to the Reference files > Data Lists > Table Mapped > Countries but is not available as an option in Corporate Structure


Environment

  • SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Login to instance
  2. Go to Onboarding
  3. Reference files > Data Lists
  4. Under Tables Mapped > Countries > add the new country (e.g. Reunion) > save
  5. Go to Reference Files > Corporate Structure > Level 4 > Select any data
  6. Check the options available under Country/Region and see that new country (e.g. Reunion) is not available


Resolution

  • For customers please create a case to onboarding team and provide approval for this to be added on the backend by the operations team
  • For SAP Support please raise concern to operations team (COSD) and create similar request as INC1085359 for the country to be added as an option to the corporate structure

Keywords

Country, Corporate Structure, Add Country, New Country , KBA , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , How To

Product

SAP SuccessFactors Onboarding 2105