You have activated Business Card Scanner but receive the error "Encountered an error: Unauthorized" when trying to use it.
SAP Cloud For Customer
Reproducing the Issue
Prerequisite: You have activated Business Card Scanner. Please find relevant KBA in "See Also" section below.
- Logon to C4C on your mobile device.
- Create New Lead.
- Use the Business Scanner functionality.
- You get error "Encountered an error: Unauthorized".
You might have chosen "US" Data Processing location when registering account at cloud.ocrsdk.com which uses a different endpoint URL(https://cloud.westus.ocrsdk.com) and is not supported by C4C.
Please create an application with Data Processing location as "European Union" which uses endpoint URL as (https://cloud.ocrsdk.com). Once done, you should update the API key with new user ID and password.
2486876 - How to Activate ABBYY Business Card Scanner
Scanner, Scanning, Scan, Lead, C4C, ABBYY, Mobile, App, New , KBA , AP-RC-GEN-MSH , Mashups , Problem