SAP Knowledge Base Article - Public

3107030 - Why wrong supplier is determined in Scanned invoice?

Symptom

You have exact name and address of supplier appearing in the PDF but still wrong supplier is determined in the invoice or review screen

Environment

SAP Business ByDesign

Cause

1.Both Supplier name and supplier address is considered to determine the Supplier in scanning invoice.

 2.when only one address exist in supplier master data, then system will check it to compare with PDF address to determine the Supplier.

 3. when there are multiple address in master data then system will choose randomly one of  the address to compare with PDF address to determine Supplier.

 since they don't match system searched for others suppliers to see if their address matches at least little thus other supplier is determined.

Resolution

Unfortunately developers cannot fix this issue due to technical limitations currently.

Could you please vote in the influence portal ,so that this can be picked up and fixed in one of the up coming releases.
Influence link:https://influence.sap.com/sap/ino/#idea/2553

Keywords

KBA , supplier is wrong , AP-SIP-SIV , Supplier Invoice , Problem

Product

SAP Business ByDesign all versions