SAP Knowledge Base Article - Public

3106886 - Integration Center job triggered by Intelligent Services event does not pick up any record (message "No Records found for integration; processing finished...") - SAP SuccessFactors HXM Suite

Symptom

An Integration Center job is configured to be triggered in the future by an Intelligent Services event (such as 'Employee Hire'). The job executes, but does not process any record.

Sample scenario

Employee Hire event is configured to trigger an Integration Center job at the date the employee hire record becomes effective:

On August 25th, a new employee is inserted into the system, with a hire date of August 30th (in the future):

The event is emitted by Intelligent Services successfully, as expected:


On August 30th (employee's hire date), the Integration Center job is triggered successfully as well, but it doesn't process any records:

NOTE: Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite

  • Intelligent Services Center
  • Integration Center

Cause

This is a limitation of the current integration design. The issue will happen whenever there are two or more records with the same effective date as the event date. Using the same sample scenario demonstrated above for illustration:

Notice there are two record with the same start date/effective date as the hire event. In this scenario, currently the Integration Center job is unable to retrieve and process the record corresponding to the event.

Resolution

This behavior will be fixed in upcoming releases, but the exact date is not confirmed yet. This article will be updated once the date of the fix is confirmed.

While the permanent fix is not implemented by our development team, this issue can be avoided by not inserting multiple records with the same effective date as the event's date.

See Also

2948406 - Troubleshooting steps for Intelligent Services Center (ISC) to Integration Center (IC) Issue

Keywords

INT-13595, IC, ISC, job, no, not, missing, failed, triggered, event, employee, data, picked up, queried, processed, found, error, issue, message, effective-dated, future, effective, start, date , KBA , LOD-SF-INT-INC-ISE , Integration Center from ISC Events , LOD-SF-INT , Integrations , Problem

Product

SAP SuccessFactors HXM Core 2105

Attachments

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