When trying to reply back to a Ticket via e-mail, you have to manually select the Corporate Template that will be used. You would like the Corporate Template to be automatically selected/defaulted.
SAP Cloud for Customer
By standard the Corporate Template needs to be manually selected. However, this behavior can be enhanced via a BADI PDI (SDK).
Please follow the instructions from the following guide in order to set default Corporate Templates via SDK.
Automation; Email; Interactions; , KBA , LOD-CRM-SRP , Service Request Processing , How To