SAP Knowledge Base Article - Public

3106416 - Notes Field show HTML Tags in C4C - SAC Embedded System

Symptom

 Notes field shows HTML Tags in the SAC Query

Environment

Cloud for Customer
SAC Embedded System to Cloud for Customer

Reproducing the Issue

  1. Login to C4C- SAC Embedded System
  2. Create Query and select a data source where Notes field is present.
    Taking example of "All Activities" data source here.
  3. Add Notes related field to it.
  4. Results shows that notes field consists of  HTML Tags in it.

Cause

Formatted text in SAC is not supported currently and this is being raised as a development request to SAC Development Team.

Resolution

Customer needs to wait still SAC enable this feature and alternatively this can be raised in the Influence Portal

Keywords

Rich Text in SAC, Rich Text , KBA , rich text in sac, rich text , AP-RC-ANA-SAC , C4C, ByD: SAC Integration , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , Problem

Product

SAP Cloud for Customer add-ins all versions