SAP Knowledge Base Article - Public

3106300 - SAC Agent connection via load balancer on SAC 2021.14.10

Symptom

  • The following behaviour occurs in SAP Analytics Cloud (SAC) HEC:
    • Unable to use Load balancer  as Cloud Agent is not supported

Environment

  • SAP Analytics Cloud (SAC)
  • NEO
  • SAC 2021.14.10

Reproducing the Issue

  • Using Cloud Agent with Load balancer.
  • Observe the following error "On-premise connectivity failed with HTTP 503. Contact your administrator to ensure that SAP Analytics Cloud agent..."


Cause

  • Currently Cloud Agent does not support Load Balancer HA

Resolution

Provided Link for customer to putting idea forward to our Dev

https://influence.sap.com/sap/ino/#/campaign/884

Keywords

KBA , LOD-ANA-AQU-BW , Data Acquisition from BW , Problem

Product

SAP Analytics Cloud all versions