SAP Knowledge Base Article - Public

3105236 - Error when accessing DocusSign E-signature - Onboarding

Symptom

When accessign dosusign e-signature an error appears:

Platform tenantVault getSecret fail

Environment

SAP SuccessFactors Onboarding

Cause

A recently instance refresh.

Resolution

A script need to be performed by operation team to fix this.

If you're a customer/partner, please create a ticket with SAP Support.

PS: Support, please check internal memo.

Keywords

Platform tenantVault getSecret fail, error, docusign, e-signature, onboarding OBX , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem

Product

SAP SuccessFactors Onboarding all versions