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3104935 - Deployment Stuck When Running CDS Merchandising Index During System Update

Symptom

The issue is observed when below conditions and symptom are met:

  • A Commerce Cloud build is deployed with the "migrate data" option (system update).
  • The merchandising indexing job is configured to run during system update.
  • From the platform-update logs it seems like the update is complete, but it is stuck right before trying to exit.
  • Thread dumps taken from the platform-update pod will show threads such as nioEventLoopGroup-*, RxIoScheduler-*, RxComputationScheduler-*, in RUNNABLE, WAITING or TIMED_WAITING states indefinitely.


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Environment

Commerce Cloud Integration with Context-Driven Services.

Affected Commerce Cloud versions are:

  • 1905.0 to 1905.32
  • 2005.0 to 2005.16
  • 2011.0 to 2011.11

Product

SAP Commerce Cloud all versions

Keywords

context driven, solr, hanging , KBA , CEC-CDS , SAP Commerce Cloud, context-driven services & ISS , Problem

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