SAP Knowledge Base Article - Preview

3104898 - CDS Merchandising Carousel Not Displayed on the Site

Symptom

After creating a new Merchandising Carousel using SmartEdit and synchronizing to the Online catalog, the Carousel is not displayed on the site. The strategy and product mixes are also created in CDS and display the products you have configured, but they only don't show up on the Commerce site.

Using the Console from the browser dev tools, you run the below command and get undefined as a result, while the expectation is that it returns a function.

window.__merchcarousels.CarouselComponent

After loading the page, you do not find the merchandisingaddon.js file in the Sources tab:

Finally, if you open the Network tab before loading the page you may notice an error in loading the merchandisingaddon.js file:

Note: If you have extended the default functionality, the name of the file may vary.


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Environment

Commerce Cloud Integration with Context-Driven Services.

Product

SAP Commerce Cloud all versions

Keywords

context driven, caroussel, container, empty, blank, smart edit , KBA , CEC-CDS , SAP Commerce Cloud, context-driven services & ISS , Problem

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