SAP Knowledge Base Article - Public

3104866 - Error While Updating Identity Provider (IDP) Configuration in Admin Center - Recruiting Management

Symptom

As a system administrator I'm receiving an error while trying to update the Tenant Name in Identity Provider (IDP) Configuration in Admin Center.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management (RCM)

Reproducing the Issue

  1. Navigate to Admin Center > Identity Provider (IDP) Configuration;
  2. Change the Tenant Name;
  3. Try to save;
  4. The following error shows up in the same screen: "You entered an incorrect URL or a network error occurred. Enter another URL or try again later. If the problem persists, contact your system administrators."

Resolution

Engineering team is aware of this issue and is planning to fix the issue in an upcoming release.


Workaround

In the meantime we don't have a resolution yet deployed to the system, please follow the below steps that will allow you to update the Tenant Name.


  1. Navigate to Admin Center > Manage Data;
  2. Search for the object type Recruiting Carer Single Sign On;
  3. Click on the object;
  4. Click on Take Action > Permanently Delete Entry;
  5. Click on the Yes button to confirm;
  6. Navigate to Manage Recruiting Sites and turn on Enable Internal Career Site powered by Career Site Builder;
  7. Open a new tab and navigate to Admin Center > Identity Provider (IDP) Configuration;
  8. Turn on SAML Integration;
  9. Fill out the Tenant Name rxias.accounts400.ondemand.com;
  10. Click on Save button.
  11. Navigate back to Admin Center > Manage Data;
  12. Search for the object type Recruiting Carer Single Sign On;
  13. Click on the object;
  14. Click on Take Action > Make Correction;
  15. Replace rxias.accounts400.ondemand.com by the new tenant name (e.g. sfbrazil.accounts400.ondemand.com) in all places it shows. Make sure to copy the entire URL to a text editor such as Notepad and replace the rxias.accounts400.ondemand.com in all the places it appears and then copy and past it back to the object field.
  16.  Replace the SAML Verification Certificate field with the correct certificate as follow:
    1. Copy the information from SAML Verification Certificate and paste in a text editor as Notepad; 
    2. Navigate to the the following URL  <tenant name>/saml2/metadata (e.g. sfbrazil.accounts400.ondemand.com/saml2/metadata)
    3. Search for signing;
    4. Copy the string between the tags <ns3:X509Certificate> and </ns3:X509Certificate>;
    5. Replace the content of step 1 between -----BEGIN CERTIFICATE----- and -----END CERTIFICATE----- with the string you have copied in step 4;
    6. Copy the entire content of the text editor and replace the content of SAML Verification Certificate.
  17. Save the configuration.
  18. Navigate to Admin Center > Identity Provider (IDP) Configuration;
  19. Click on Export Metadata;
  20. Uploaded the file exported in step 19 in IAS RCM application > SAML 2.0 Configuration and save the configuration.


Keywords

Identity Provider (IDP), Tenant Name, Recruiting, ICS, RCM, RMK , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-RMK-ICS , Internal Career Site Builder (CSB, IAS, etc ...) , Known Error

Product

SAP SuccessFactors Recruiting all versions

Attachments

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