SAP Knowledge Base Article - Public

3104288 - Lead QC Error: "Save failed Last name missing"

Symptom

When trying to create a lead using an existing account and contact you get the error "Save failed
Last name missing".

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work centre
  2. Go to the Leads view
  3. Create a new lead using and existing account which has an existing contact - the contact has a last name maintained in the master data (Contact TI).

Result: when trying to save, the system throws the error:

Save failed
Last name missing

Since we are using an existing contact, the contact has a last name maintained.

Cause

You might have a customization within which you are trying to edit the contact's master data.

In leads, if you're updating ANY master data field values for existing contacts you won't be allowed - those edits need to be executed on the actual master data (in the Contact object) - they cannot be updated from a transactional document such as lead.

>> that is not allowed for existing contacts - especially, if this is not the same as in Master Data.

An example could be, that you have a rule on one of the fields doing a determination, for example the address fields, language fields, etc..

Resolution

Remove such determination rules and check again. In standard, this error will not occur.

Keywords

KBA , LOD-CRM-LM , Lead Management , How To

Product

SAP Cloud for Customer core applications 2108