SAP Knowledge Base Article - Public

3104126 - [Onboarding/Offboarding] Header in Onboarding Emails

Symptom

Multiple customers have below queries regarding the headers in Onboarding Emails-

  • Is it possible to hide the Company Name in the header of the Onboarding Emails?
  • Is it possible to add a token to have the value of Company Name changed with the company value in New Hire Data Review step as they don't want a static company name in the header for all the onboardees?
  • Can the Email headers with company name and logo be removed completely for specific Onboarding Emails?


Environment

SAP SuccessFactors Onboarding

Resolution

Is it possible to hide the Company Name in the header of the Onboarding Emails?

In the email settings tab, custom template can be used  to remove  the [[COMPANY_NAME]] token from the header. This will hide the Company Name from all the Email templates.

Is it possible to add a token to have the value of Company Name changed with the company value in New Hire Data Review step as they don't want a static company name in the header for all the onboardees?

The company name is the name of the company in provisioning similar to company logo, it will be same in all emails and cannot be changed based on company value passed in New Hire Data Review step.

Can the Email headers with company name and logo be removed completely for specific Onboarding Emails?

Email headers are same for all the Onboarding Emails. If they are removed or changed to a custom header using email settings, it will be changed for all the Emails

Keywords

Onboarding, Email Services, Email Settings, company name, company logo, email header , KBA , LOD-SF-OBX-EML , Notifications , How To

Product

SAP SuccessFactors Onboarding 2105