SAP Knowledge Base Article - Preview

3103714 - SM_CRM Incident search based on "Substatus text" criteria does not return results

Symptom

The "Substatus text" search filter criteria does not return expected results when performing an Incident search in SM_CRM. 


"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

Solution Manager 7.2 

Product

SAP Solution Manager 7.2

Keywords

AICRM/REASON_ID , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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