SAP Knowledge Base Article - Public

3103571 - Changes are not reflected in TODO card after changes for a Recruiting topic - Latest Home Page Experience

Symptom

A user makes some changes in a Recruiting topic, for example, a pending approval job requisition, once checking the ToDo card, the changes are not reflected. 

Environment

SuccessFactors Recruiting Management (RCM) - All versions

Reproducing the Issue

The issue can be reproducible in any pending item from recruiting. Here are the steps taking for job requisition as an example:

  1. Make sure you are the "current with" user for that job requisition;
  2. Make a change in a field that is part of the todo card, job requisition for example;
  3. Navigate to the home page and check the TODO card related to this pending approval job requisition;
  4. The title is still not updated in TODO card; 

Cause

This is an expected behavior. 

Resolution

The todo cards are meant to make users aware they need to take action on a certain item. Once this user is notified and start take action, if changes are performed the todo card is not updated until it is moved to the next approver. It other words, the user will see the item in the todo, do necessary actions and changes, at this point nothing is updated back in the card, once the user is done with the changes, the user moves it to the next approver. The next approver will see the updated version of the card with all the changes reflecting. 

See Also

About the Latest Home Page Experience

2979275  - New Experience for the Home Page

Keywords

KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions