SAP Knowledge Base Article - Public

3103570 - People Profile Scrolling Issues - SuccessFactors Employee Profile

Symptom

When scrolling the profile down by using an external mouse scroll wheel, it is very slow.

Environment

SAP SuccessFactors Employee Profile

Reproducing the Issue

  1. Log in to the affected instance;
  2. Go to any employee's profile;
  3. Try to scroll down by using an external mouse scrollwheel;
  4. See that the profile will scroll just a little bit and take a long time to do so.

Please note that this is only happening in Google Chrome and Microsoft Edge.

Cause

Upon further testing, we could verify that the issue has been fixed by the latest browsers' updates, in both Google Chrome and Microsoft Edge.

Resolution

In order to fix this issue, kindly update the affected browsers to the latest version.

In Chrome: 

  • Click the "Customize and control Google Chrome" button;
  • Go to "Settings";
  • Click on "About Chrome" and the update will automatically start.

In Edge:

  • Click the "Settings and more (Alt+F)";
  • Go to "Settings";
  • Click on "About Microsoft Edge" and the update will automatically start.

Keywords

Scroll, Issues, Slow, Not Working, Long Time, Profile, Employee, Scroll Down, Mouse, Touchpad, People Profile, Slowness. , KBA , LOD-SF-EP-PP3 , People Profile (PP3) , Problem

Product

SAP SuccessFactors HXM Suite all versions