SAP Knowledge Base Article - Preview

3103551 - Agent's number is shown to outbound caller, instead of the queue number or contact center number

Symptom

  • Agent direct number being presented to called party.
  • The customer's requirement is that for certain callers to show toll free number 18000### or queue number, rather than their agent direct number.


Read more...

Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.