The following error message occurs in SAP Analytics Cloud for Planning (SAC) when you try to paste a value in a planning enabled cell of a planning story:
- Pasting failed due to a technical error
In F12 -> Console tab, the detailed error is as below:
- Firefly returned with errors Caught exception : exception 42460: The hierarchy doesn't exist : The hierarchy doesn't exist : hierarchyName=xx, fieldName=<dimension name>, dimensions=[<dimension name>, <dimension name>.ID] - sap.fpa.ui.pa.utility.FireflyUtils
- SAP Analytics Cloud (Enterprise) 2021.14.15
Reproducing the Issue
- Open a story.
- Paste a value to a cell.
The table in the story is saved with an (outdated?) hierarchy on one dimension. For example, the model was changed after the story had been created so there is a mismatch between the valid hierarchies and the currently set hierarchy which leads to this error.
- Open the story to be repaired.
- Switch to edit mode.
- Select the table widget and click on "Designer"
- In the designer panel, add the problem dimension to the rows
- Edit the hierarchies for the problem dimension by clicking on the three dots
- Remove the problem dimension from the rows again
- Switch back to view mode
- Save the story (as a copy first to validate the solution)
- In the new story, verify that everything is working.
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
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- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- SAP Analytics Cloud > Learning > Guided Playlists
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