SAP Knowledge Base Article - Public

3102156 - Integration Center - IC job could not connect to PeopleDoc

Symptom

You are trying to connect to PeopleDoc from SF Integration Center via port 9030. 

Received error message: Cannot connect to sftp://XXXXXX@sftp.staging.eu.people-doc.com:9030

Integration Process Error: IntegrationSFTPException: Failed due to - org.apache.camel.component.file.GenericFileOperationFailedException: Cannot connect to sftp://XXXXXX@sftp.staging.eu.people-doc.com:9030

Environment

  • SAP SuccessFactors HXM Suite
  • Integration center

Reproducing the Issue

Steps to replicate issue:

  1. Create a simple output IC job and select a random starting entity.
  2. Add a PeopleDoc url to the destination settings and set the port number 9030.
  3. Run the job and you will receive an error as described in the "Symptom" part
      

Cause

PeopleDoc SFTP servers communicate only via 9030 port. This port is not open by default from SuccessFactors side. Our SF Operations team needs to open it.

Resolution

Please raise a Support Incident with LOD-SF-INT-INC component and provide the following details.

Your SF company Id:
URL of your PeopleDoc server:
IP address:
Destination Protocol: 9030

See Also

Information about PeopleDoc SFTP protocol

https://doc.people-doc.com/client/guides/synchronization/sftp/exchange_protocole.html#eu-platform

Keywords

PeopleDoc, org.apache.camel.component.file.GenericFileOperationFailedException, Cannot connect to, Integration Center, port, 9030, port 9030 , KBA , LOD-SF-INT-INC-FWK , Integration Center UI Framework , LOD-SF-INT , Integrations , LOD-SF-INT-INC , Integration Center , How To

Product

SAP SuccessFactors HXM Suite all versions