You uploaded and published a new version of a Microsoft Excel template and it only works for the user who uploaded it or for a very specific set of users in your application.
The other users still see the older version of the template.
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You have uploaded and published the template with an user that has assigned to it the Partner Development (PDI) access roles. This will publish the template only in the layer of the users that have these roles assigned, so normal users will still see the previous version, as now you will see two templates uploaded and published for the same document.
The user that is performing the upload and publishing must not have any of the below workcenter assignments on his/her user or business roles:
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If the Excel template was already published with a PDI user then you must delete it with the PDI user and then reupload with a normal user.
Excel Template; Publish; Upload; PDI; Partner Development; SDK; Adaptation; , KBA , AP-RC-OUT , Output Management , How To