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3101937 - Unable to Open Attachments from Approval Inbox in Fiori UI for Charm

Symptom

When trying to open an attachment in the Fiori interface for Charm the following XML error is encountered:

<error xmlns="http://schemas.microsoft.com/ado/2007/08/dataservices/metadata">

<code>005056A509B11EE1B9A8FEC11C21D78E</code>

<message xml:lang="en">Resource not found for the segment 'AttachmentCollection(SAP__Origin='TASKPROCESSING',InstanceID='AI_CRM_CM_RFC_APPROVAL--0050569B52AF1EEBBECE0971420753A4',ID='0050569B52AF1EEC82C6B47ED4E473A4')'.</message>

<innererror xmlns="http://schemas.microsoft.com/ado/2007/08/dataservices/metadata">

<transactionid>2EA927EA486A0050E0060EB72E523754</transactionid>

<timestamp>20210831083036.5202400</timestamp>

<Error_Resolution>

<SAP_Transaction>Run transaction /IWFND/ERROR_LOG on SAP Gateway hub system and search for entries with the timestamp above for more details</SAP_Transaction>

<SAP_Note>See SAP Note 1797736 for error analysis (https://service.sap.com/sap/support/notes/1797736)</SAP_Note>

</Error_Resolution>

</innererror>

</error>


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

solman, solution manager, charm, my approval, inbox, my inbox, fiori, attachments, unable, open, ui, attachment, rfc , KBA , SV-SMG-CM , Change Request Management , CA-INB-FIO , Fiori UI for My Inbox Application , Problem

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