SAP Knowledge Base Article - Public

3101514 - [Onboarding/Offboarding]Onboarding Start Date Conversion Job running before Start Date and converting the candidates to internal employees

Symptom

The ConvertExternalUserOnStartDateJob transforms the onboardees to employees despite the start date still being in the future.

Environment

SAP SuccessFactors Onboarding

Cause

The ConvertExternalUserOnStartDateJob will honor the Effective Start Date equal to Job Execution Date only when at least one record of EmpJobInfo entity has the Timezone field populated. Timezone information must be present in emp_job_info_t table. The issue will occur if this timezone information is not configured.

Resolution

Please refer this guide link for conversion job configuration: https://help.sap.com/viewer/c94ed5fcb5fe4e0281f396556743812c/2105/en-US/b047d17f35a34ec9bd779bd803674de6.html?q=convert%20external%20to%20internal

To resolve the issue for the newly created candidates to be converted only on the start date with the ConvertExternalUserOnStartDateJob run we can create an onChange rule which will populate the value of timezone. Please refer to https://launchpad.support.sap.com/#/notes/2090302 which details the configuration of Timezone.

Keywords

ConvertExternalUserOnStartDateJob, timezone, future start date , KBA , LOD-SF-OBX-JOB , Conversion External User to Internal User , Bug Filed

Product

SAP SuccessFactors Onboarding 2105