SAP Knowledge Base Article - Public

3101083 - E -Sign notification not triggered for candidate - Onboarding

Symptom

  • e-Signature step is not being triggered for the candidate.
  • e-Signature is missing under the Process Tasks in Manage Data >> Process.
  • Document Flows shows '0' in the document ID of the forms
  • Signature Status shows 'In Progress'

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login as the candidate
  2. Complete the Personal Data Collection Step
  3. e-Signature step is not triggered and the tile is not generated.

Cause

Two possible causes:

Cause 1:

  • Per the Engineering Team, the cause of this issue/error shown in the logs is that the document flow got finished without creating or generating any e-signature tile.
  • This happened because of the error happened on PFS side. This is a very rare error which happens sometime if we couldn't get the response from the PrintFormsServiceClient.
  • Error logs will have this message: Output Parameters [{formsReadyToBeSigned=null}]

Cause 2:

  • One of the candidate's form has a document uploaded with a name that a special character. e.g ".Form_Name".
  • Since the form has the delimiter ".", causes the system to unable to understand the document type while saving the generated document.

Resolution

Resolution 1: Need to restart the Onboarding Process for the candidate so the documents are retriggered and get a new response from the PrintFormsServiceClient.

Resolution 2: To resolve the issue, re-upload the document with a proper name and try the document flow again.

Keywords

PrintFormsServiceClient, INC0674165, formsReadyToBeSigned, e-signature, Document Flow, Onboarding, ONB 2.0, OBX , KBA , LOD-SF-OBX-DM , Document Management , Problem

Product

SAP SuccessFactors Onboarding 2105