- An error is being received when the Hiring Manager is trying to complete I9 Section 2 for a candidate from the dashboard.
- Error Message: todo task unavailable for task category: COMPLIANCE_EMPLOYEE_OPEN_ESIGNATURE and BPE process id:complianceProcessId
SAP SuccessFactors Onboarding
Reproducing the Issue
- Log in to the instance
- Go to the Onboarding Dashboard
- View details for the affected candidates
- Click the 'Start' button in the "complete e-signature on compliance forms" task
- Error is being received.
The error message is displayed when signature step is being completed via the Onboarding Dashboard, while remote signature is enabled.
- The Hiring Manager or the responsible user to complete the signature step needs to check their email to complete and sign the forms.
PERMANENT FIX: OBX-19035 Target Fix 2H 2021 (b2111)
- The fix aims to change the verbiage shows to the users to avoid confusion.
- Per the above internal ticket, after the fix, the error message will be shown as "Please check your email and add your e-Signature on DocuSign" upon clicking the start button in the "complete e-signature on compliance forms" task.
OBX-19035, e-signature, compliance task, todo task unavailable for task category, COMPLIANCE_EMPLOYEE_OPEN_ESIGNATURE, OBX, ONB 2.0, Compliance task, Onboarding , KBA , LOD-SF-OBX-EVF , Compliance 2.0 for i9 and everify , Known Error