SAP Knowledge Base Article - Public

3100484 - Machine Learning green indicator does not display any information on clic

Symptom

Machine Learning prediction details indicator icon is show in ticket; however on click, no details are shown like confidence level, sentiment level for example.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Service work center
  2. Go to Tickets view
  3. Open the Ticket XYZ (Where XYZ indicates the Ticket ID)
  4. Go to the timeline, and click the green icon next to the Category field, for example

Cause

  • System is working as designed
  • The green circle is just an indicator that the field got updated via Machine Learning.

Resolution

See Also

  • 2720296 - Prediction Details Indicator Icon Missing in Ticket
  • 2978698 - Machine Learning Ticket NLP Sentiment - Green Dot Does Not Appear for Sentiment Field in Service Ticket

Keywords

prediction, bubble, prediction bubble, machine learning, category, scoring, indicator, ticket, incident category, service category, ticket intelligence, model , KBA , LOD-CRM-ML , C4C Machine Learning , LOD-CRM-ML-AF , Automated Forecasting , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2108 ; SAP Cloud for Customer core applications all versions