SAP Knowledge Base Article - Preview

3100240 - About the processing time of closed incident in SAP Enterprise Support reporting Cockpit

Symptom

In SAP Enterprise Support reporting Cockpit, the processing time for the closed incident is confusing. 
The "Avg days at customer" is much higher then the "Avg days at SAP".  The time when an incident was under "Pending release" status will be calculated as time at customer. 


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Environment

SAP Enterprise Support reporting Cockpit

Keywords

KBA , SV-SCS-ESR , Enterprise Support Reporting Cockpit , Problem

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