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3099986 - CMS crashes when auditing is enabled

Symptom

  • The CMS crashes when auditing is enabled
  • When auditing is disabled/off, the cms does not crash
  • The crash occurs at some point after startup, without any pattern
  • Inside CMS logs, the final entry seen prior to the crash is:
    • 2021 06 14 00:38:43:596|EventCache::newReadStream: Cannot open file <installdir>/sap_bobj/data/Auditing/<auditfile>.txt to read.  Skipping...
  • A backtrace of the core dump shows the following backtrace:
    • #0  0x00000000005bc753 in std::_Rb_tree<CXLib500::SAnsiString, std::pair<CXLib500::SAnsiString const, unsigned int>, std::_Select1st<std::pair<CXLib500::SAnsiString const, unsigned int> >, std::less<CXLib500::SAnsiString>, std::allocator<std::pair<CXLib500::SAnsiString const, unsigned int> > >::upper_bound(CXLib500::SAnsiString const&) ()
      #1  0x00000000005bc8d1 in std::_Rb_tree<CXLib500::SAnsiString, std::pair<CXLib500::SAnsiString const, unsigned int>, std::_Select1st<std::pair<CXLib500::SAnsiString const, unsigned int> >, std::less<CXLib500::SAnsiString>, std::allocator<std::pair<CXLib500::SAnsiString const, unsigned int> > >::erase(CXLib500::SAnsiString const&) ()
      #2  0x00000000005ac54d in AuditeeManager::AuditEventCache::getData(long long, unsigned int, bool, std::deque<CXLib500::CSmartRefCountPtr<AuditeeManager::AuditItem>, std::allocator<CXLib500::CSmartRefCountPtr<AuditeeManager::AuditItem> > >&) ()


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Environment

SAP BusinessObjects Business Intelligence Platform 4.x

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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