SAP Knowledge Base Article - Public

3099601 - Deleting BODY and SUBJECT of Email Notification Templates Does Not Always Apply on First Update

Symptom

Whendeleting the SUBJECT and BODY of an Email Notification Template and applying the change, the SUBJECT and BODY revert back.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Go to Email Notification Templates
  2. Search for a template (this can only be done once per template it seems)
  3. Edit and go to Messages
  4. Use Editor is unchecked if not, uncheck it
  5. Apply Changes
  6. Delete all text in BODY and SUBJECT
  7. Apply Changes
  8. The text that was deleted might revert back and if so repeat steps 6 & 7 until it's applied

Cause

This is a code issue

Resolution

This issue has been resolved in 2H 2021 release.

VSaaS customer that are on 1H 2021 (b2105):

  1. Go to Email Notification Templates
  2. Search for a template
  3. Edit and go to Messages
  4. Use Editor is unchecked if not, uncheck it
  5. Apply Changes
  6. Delete all text in BODY and SUBJECT
  7. Apply Changes
  8. The text that was deleted might revert back and if so repeat steps 6 & 7 until it's applied

Keywords

delete, blank, null, empty, notification, template, body, subject, email, change, revert, brought, back, LRN-120375 , KBA , LOD-SF-LMS-NOT , Notifications , Known Error

Product

SAP SuccessFactors Learning 2005 ; SAP SuccessFactors Learning 2105