SAP Knowledge Base Article - Public

3099066 - [Onboarding]Unable to fetch form data-Pennsylvania Residency Certification Form

Symptom

Unable to fetch form data error while accessing Compliance tile and “Pennsylvania Residency Certification Form”

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

1.Login as a candidate
2.Click on compliance task tile
3.Start the task,we encounter 'Unable to fetch form data'

Cause

The Formfields configured on compliance forms are not enabled in Manage business configuration.

Resolution

1.Navigate to Manage data>Compliance form,select the affected form.

Note the metadataformfields.

2.Navigate to manage business configuration and check if the fields on the metadataformfields are enabled here,if not enable these fields.

3.Perform metadata refresh once the fields are enabled.




Keywords

Compliance form,Unable to fetch data , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms , Problem

Product

SAP SuccessFactors Onboarding