You have the Cloud for Customer client side Outlook add-in installed and the synchronization is not working anymore.
After updating the add-in to the latest version the e-mail sync is not working anymore.
The replication is started, however documents won't be updated. Also there is no failure description.
The E-Mails in Outlook will be marked with "in Replication".
In the logs you can see this such error: <SVR>ERROR</SVR><TYP>FolderManager</TYP>
SAP Cloud for Customer
The SQLite storage is enable in the add-in settings and the local database is corrupted.
Clear the actual database file to be restored:
- Close Outlook.
- Go to file "C:\Users\<user Id>\AppData\Roaming folder".
- Delete the .db file.
- Reopen Outlook.
- Try to perform the sync again.
outlook, add-in, sync, replication, foldermanager, sqlite , KBA , LOD-CRM-GW-OUT , Outlook , Problem