SAP Knowledge Base Article - Public

3098653 - [Onboarding/Offboarding] Provide Personal Data page appearing empty during Rehiring process.

Symptom

After Rehire Verification when a candidate is accepted as a Rehire and proceeds with the Personal Data Collection step, the person information details like First Name, Last Name show as blank.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  • During the Rehire flow, accept the onboardee as a Rehire in Rehire Verification step.
  • Rehire logs in to the system to complete the Personal Data Collection step
  • Person Information details like First Name, Last Name show as blank

Cause

Currently this is a known issue in the system where when the External User Visibility for Per_Person table is not updated for the rehire user, it leads to blockers in the Onboarding Process and the Rehire details are not visible in the data collection step.

Resolution

Permanent fix is provided by the Engineering Team and will be available in 2111 release

Workaround- Script run is required to update the visibility in the Per_Person table. Kindly create Support ticket so that the Engineers can create service request to the Operations team to run the script

Keywords

Onboarding, Rehire, Rehire Verification, Personal Data Collection, blank data , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Known Error

Product

SAP SuccessFactors Onboarding 2105