SAP Knowledge Base Article - Public

3098593 - [Onboarding] Document Storage Error in BPE Tile

Symptom

Error observed in BPE Tile "Error while accessing the attachment storage service". Occurs at document step and prevents the signature tile from appearing for external user.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Onboarding

Cause

This is caused by heavy caching in the system. 

Resolution

Kindly perform the refreshes - 

  • OData API Metadata Refresh and Export (UI)
  • RBP Refresh (provisioning)

This will resolve the issue.

Keywords

Error, BPE Tile, Error while accessing the attachment storage service, Document step, signature, Onboarding, Document Flow, Document storage , KBA , LOD-SF-OBX-DG , Generation of Documents using PFS , Problem

Product

SAP SuccessFactors Onboarding 2105