SAP Knowledge Base Article - Public

3098168 - Set up Interview Scheduling Outlook Integration Error - Recruiting Management

Symptom

When trying to do a 'Verify' on Interview scheduling with Outlook Integration while "Exchange Online" is selected, there will be an error:


Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

SAP SuccessFactors Recruiting Management


Reproducing the Issue

  1. Go to Admin center > Setup Interview Scheduling Outlook Integration
  2. Choose "Exchange Online" and configure the each required fields from your Exchange / Azure portal
  3. Click verify and you will receive a generic error

Cause

Possible Cause: Extra spacing in the Directory (Tenant) ID

Resolution

To check all the fields in the Configuration to make sure there is no spaces before or after each value 


Keywords

ServiceApplicationException occurred while validating O365 Acces, Expected BEGIN_OBJECT but was STRING at line 1 column 1 path $ , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem

Product

SAP SuccessFactors Recruiting all versions