You have an user that has assigned multiple business roles.
Some of those business roles have assigned a Page Layout ABC (where ABC is the name of the Page Layout) while the rest has the Page Layout XYZ (where XYZ is the name of the Page Layout).
However when going in the application with the user, you don't see the changes done to either page layout. Instead it is getting a different set of changes on the screen.
SAP Cloud For Customer
Conflict of multiple page layouts for the same user.
On the situation where a same user has multiple page layouts assigned, this will generate a conflict, which will automatically default to the Master Layout instead. This is how the application handles conflict resolution in the page layout assignment.
To correct display the Page Layout changes you need to use one of those two options:
- Have a single business role with a page layout for the user.
- Multiple business roles for the user, but all assigned to the same page layout.
Adapt; Adaptation; Page Layout; Assign; Assignment; Conflict; Changes; Change Transaction; CT; Order; Reflect; Reflected; Business Role; Access; , KBA , AP-RC-UIF-FLX , Page Layout & Key User Configuration , How To