SAP Knowledge Base Article - Public

3097988 - Integration Center Error: Unable to retrieve configuration details. Retry running the integration after sometime. You could also check and reconfigure the Source Settings or Destination Settings. For further details refer KBA-3097988.

Symptom

You received the following message in your SAP SuccessFactors Integration Center:

  • Integration Center Error: IC Error: Unable to retrieve configuration details. Retry running the integration after sometime. You could also check and reconfigure the Source Settings or Destination Settings. For further details refer KBA-3097988.

Environment

  • SAP SuccessFactors HXM Suite
    • Integration Center

Cause

Credentials could be corrupted (needing manual human intervention) or could be one temporary issue.

Resolution

Retry executing the integration again after 15 minutes as this error might be due to temporary connectivity issue.

If error persists, review the credentials in your configuration of "Source settings" or "Destination settings".

One way to resolve the issue is forcing the update of your credentials, for example:

"Multiple Destinations":

  • Change the username and password of your existing entries in Security Center that are being used by your Integration Center interfaces in "Multiple Destinations" = type wrong username/password, save it, type right username/password and save it again.

"Single Destinations":

  • Change the username and password of existing entries Integration Center interfaces in "Single Destinations" = type wrong username/password, save it, type right username/password and save it again.


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One final note, SF engineering is going to apply one patch (internal references INT-13721 and PTCH-37094) b2111p4 (12-Nov-21) trying to avoid/solve the root cause too.


Keywords

Unable to retrieve configuration details. Retry running the integration after sometime. You could also check and reconfigure the Source Settings or Destination Settings. For further details refer KBA-0003097988. If error persists, contact Product Support for further assistance. 3097988, KI2111
, KBA , LOD-SF-INT-INC-FWK , Integration Center UI Framework , Known Error

Product

SAP SuccessFactors HXM Suite all versions