SAP Knowledge Base Article - Public

3096872 - Error While Submitting the Service Confirmation

Symptom

While creating New Service Confirmation system is showing the below error mesages

Party Service Execution Team XYZ does not fit to Location Service Point ABC.

Labor resource PQR not valid for service performer/execution team.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Service Order work center 
  2. Go to Service Order view
  3. Edit the Service order 
  4. Click on Submit -> Confirm Service Confirmation

System shows error messages
Party Service Execution Team XYZ does not fit to Location Service Point ABC.
Labor resource PQR not valid for service performer/execution team.

Cause

Service order was initially created with the service point location and service execution team and  service confirmation was then created with these data. Then user cancelled this service confirmation and chnaged the service point location and service execution team. Since the delivery process was already started these changes didn't get updated to the items

Resolution

You need to create a new service order with the correct data.

Keywords

KBA , AP-SVO-SO , Service Order , Problem

Product

SAP Business ByDesign all versions